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Tag: train operating companies

The Truth About Southeastern – A Franchise Consultation Response

Charles Horton, Managing Director of Southeastern, is no doubt patting himself on the back after winning awards.  Quite how their incompetence and unpleasantness elsewhere has gone unnoticed bemuses me, especially in light of the recent Department for Transport consultation about the SouthEastern Franchise.  No doubt Mr Horton and his PR drones are doing everything they can to try and spin their way to an utterly undeserved renewal of the franchise.

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Stripping Train Operating Companies

If you undertake a rail franchise you must be prepared to improve services for customers, not cut service provision to try and maintain a failing business. Charging customers to reserve seats didn’t go down very well. Cost cutting on new staff uniforms didn’t go down well either. As for cutting ticket office hours, that wasn’t a very bright thing to do. The delays in December didn’t help public perception. All this appears to have been done in the name of saving money so that the franchise can be maintained.

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