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Tag: reputation management

Beware The Geeks

The British Chiropractic Association’s decision to throw in the towel against Simon Singh has continued the debate about the need for libel reform.  What the events leading up to this capitulation also show is the increasing resolve and influence of those who are online.  The geeks, if you will.

Nick Cohen’s piece on the Guardian website, “Now charlatans will know to beware the geeks” is interesting stuff, telling how the author attended a gathering in support of Simon Singh…

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Paperchase & The Increasing Voice of Social Media

Paperchase have finally come clean.

And not before time.  I’ve already said that this was an issue which they could and should have handled much better.  CEO Timothy Melgund’s apology falls short of what I believe is in order, namely a full apology for and retraction of his comments to the newspapers about Twitter and its user community, but it is at least an acceptance that Paperchase did not handle the situation at all well.

Hidden Eloise writes some Final Advice To Paperchase which includes the following:

“Here is what I propose instead to Paperchase.
  1. Make a clean and public apology for the bad research that led you to the conclusion that no copying was ever done.
  2. Acknowledge publicly that the plagiarism was real and my allegations correct.
  3. Retract publicly the damaging comments you made regarding me and all the Twitter users.
  4. Put the infringing items back on sale and give all profits from this range of products to a charity of my choice, supporting something that we both hold dearly: independent artists.”

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Vox Populi: Lessons And Points To Remember

The voice of the people is something that will become increasingly heard more and more.  The responses to the Trafigura/Carter-Ruck attempted gagging of reporting Parliament and now the huge backlash in response to a bile filled, vitriolic article by Jan Moir about the untimely death of Stephen Gately have amply demonstrated this.

The first was a complete miscalculation by a company whose dumping deeds in Africa were about to be exposed and who thought they could use the law to gag something that had already been declared ungaggable.  People at Trafigura may well have been thinking “Oh hell, this could be very embarrassing, we need to protect ourselves and quick. Let’s get some “reputation management” done” when they picked up the phone.

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