Tag Archives: Tesco

“Tesco boss raps school standards” – BBC

The BBC reports comments made by Sir Terry Leahy, Chief Executive of Tesco at the Institute of Grocery Distribution’s annual conference in which he says

“As the largest private employer in the country, we depend on high standards in our schools,”

“Sadly, despite all the money that has been spent, standards are still woefully low in too many schools,”

“Employers like us, and I suspect many of you, are often left to pick up the pieces.

“From my perspective there are too many agencies and bodies, often issuing reams of instructions to teachers, who then get distracted from the task at hand: teaching children.”

I hope that Sir Terry isn’t trying to blame the appalling treatment my partner received at a branch of Tesco (which, by the way means that we will never again shop at a Tesco store) on school standards.  Poor service isn’t because of poor school standards, it’s because of poor training on your part.  It’s a Tesco uniform that person was wearing.  It was Tesco who approved their presence on the shop floor.

Sir Terry’s final point is quite right and one I see first hand almost every day.  Some schools and local authorities have an obsession with paperwork, external consultants, change for the sake of change and half baked fad of the week initiatives rather than concentrating on getting the basics right.

What I have seen is that teachers aren’t just distracted from the task of teaching children, they are railroaded into half witted schemes by incompetent management who care nothing for the school or the students.  Instead of managing the students and their problems, management are concerned only with achieving exam results with as little provision as possible.  Teachers’ morale plummets further as a result, the troublemaking elements in the school (from management and students) pick up on that and then people wonder why standards are seen as being low?

Perhaps Sir Terry could use some of his influence to get Ed Balls and Gordon Brown to get in touch with me and arrange a session where each of them is left in a real classroom with some real year 10 or year 11 students.  As a former Chancellor of the Exchequer I’m sure Mr Brown is ideally qualified to teach a year 11 maths class.  In fact I know just the class for him.  While Mr Brown is teaching the year 11s, I’m sure there are a number of teachers who wish to challenge Mr Balls on his views and policies.

What about it Gordon?

Dear Tesco

If you treat your customers like retards they won’t come back.

We won’t.  Ever.

One employee with a very poor attitude has cost you our custom.  For good.

The Electron Card Mystery

Users of Visa Electron cards sometimes find that certain retailers are rather clueless about accepting their Electron cards as payment.  Here are a couple of examples:

  1. I am able to book and pay for a flight half way around the world using my Visa Electron card via KLM’s website (thanks to the people at KLM, they were really helpful and I recommend them) yet I cannot do the weekly shop online at Tesco.
  2. Virgin Trains do not take Visa Electron cards (either on their website or at the stations they run) yet the London Midland and Chiltern Trains websites and stations run by SouthEastern Railway do.

Let’s go back to the first one.  I can buy a flight to America online with my Visa Electron card yet one of the largest supermarket chains in the world doesn’t take them.

How the hell does that work?

Tesco customer service couldn’t offer a clear explanation why, mumbling something about needing the purchaser to be physically present.  Which is utter cobblers because I bought the flight (and other things since) with the Electron card without a problem.  Sainsburys accept Electron cards on their website.  That left them stumped.

But this isn’t a sudden new problem.

Paul Canning wrote on April 7, 2007

BBC Radio Four’s MoneyBox reports [ Listen to this item (RealAudio) ] that several years after first alerting Tesco, they are still refusing to accept payments using Visa’s Electron card.

Whilst Tesco now accept them in-store, they still do not accept them for online shopping.  Why not?

Let me repeat this:

I can buy a flight to America online with my Visa Electron card yet one of the largest supermarket chains in the world doesn’t take them.

I am confused as to why this should be.  Hell, I used the card while I was in America!  I’ve just spoken to Asda’s customer service people and they do take Visa Electron on their website.

It shouldn’t come as a surprise to regular readers here that Virgin Trains fails again.  The entire Virgin portfolio seems to be irretrievably associated with failure.  If memory serves East Midland Trains are another Train Operating Company that refuses to accept Visa Electron cards.

Perhaps a representative from Tesco could contact me and explain clearly why I can’t pay for the weekly shop (and get it delivered to my home) with my Visa Electron card?  They are debit cards so the funds are checked before the transaction is authorised.  You know that, I know that.  Just a straight answer.  No spin.

I think I’ll be doing my shopping at Asda and Sainsburys rather than Tesco.

That’s Not The Way We Do Things Here!

I seldom go through any kind of service experience without thinking how it can be improved.  Whether it’s shopping, hairdressing or dealing with governmental bodies, my mind invariably goes through the “How can this be made better?” school of thought.

Since relocating I have had plenty of occasions where my mind has gone through this thought process.  One very unpleasant shopping experience on a Sunday afternoon at a branch of Tesco made me feel most unwelcome and I let Tesco know exactly what I thought of that experience.  It will be interesting to return at a similar time and see if my comments have been acted upon.  If they have not then I will shop elsewhere.

Anyway, relocation brings with it new dealings with new offices of governmental bodies.  In Wolverhampton the people I dealt with were polite, efficient, respectful and helpful.  Since relocating, their counterparts at a local office seem to be more officious and in some cases less than forthcoming with the helpful attitude I found at Wolverhampton.

“That’s not the way we do things here!” is the attitude I have received more than once.  One contact I spoke to earlier seemed offended that I asked for her e-mail address.  Given that I have the e-mail address of this person’s counterpart in Wolverhampton, I didn’t think it unreasonable to ask for the same here.  I’ve had far more polite rejections than the one I received.  Just because I carry a walking cane and come from the Midlands that is no reason to be abrupt with me and treat me like a retard.

Surely if one is dealing with a government body there are codes of conduct relating to respect and ensuring the customer gets the assistance they require and to which they are entitled.  Wolverhampton were, in my mind, an example of excellence in this area.  Most of my experience with the same government body in this new location has been significantly less satisfying than that I received in Wolverhampton.

The cry “That’s not the way we do things here!” is a gut reaction to a request that the person finds unacceptable for whatever reason.  In this case the people concerned need to learn lessons from their colleagues in Wolverhampton.