Read how Railway Enforcement Officers care nothing for the law of the land, how they think they have powers they do not actually have and how they seek to bully and intimidate innocent people.
SouthEastern and the British Transport Police have been asked some serious questions. Do they have the balls to give honest, serious [...]
Is this the start of a major change in the way organisations engage with their customers? I hope so. Customer service and ethics need to be truly at the heart of organisations’ cultures. I don’t mean overdosing on those supposedly “motivational” posters. I mean by ensuring every staff member works to an accountable code of conduct and standard. I mean by ensuring that every customer’s communication is welcomed rather than just “processed in line with procedures”. I mean by organisations employing people who truly believe in doing the right thing rather than programmable drones. I mean by organisations being open and honest with customers, not hiding behind misleading spin and [...]
Today’s planed service. Does this mean aircraft or large woodworking tools will be running SouthEastern services? Now call me picky but surely a Train Operating Company website should, by default, be accessible to as many people as possible? Have I missed [...]
