Tag Archives: Bad Management

The Truth About Southeastern – A Franchise Consultation Response

Charles Horton, Managing Director of Southeastern, is no doubt patting himself on the back after winning awards.  Quite how their incompetence and unpleasantness elsewhere has gone unnoticed bemuses me, especially in light of the recent Department for Transport consultation about the SouthEastern Franchise.  No doubt Mr Horton and his PR drones are doing everything they can to try and spin their way to an utterly undeserved renewal of the franchise.

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Bad Managers “Single Biggest Cause Of Stress Problems”

My first thought when reading this report was  “You don’t say?  Really?  I’d never have thought that!”

To some of us reports like this NICE report are stating the bleeding obvious, things that really aren’t rocket science.  Yet so many managers, directors and leaders seem to be unable to recognise this simple fact.  The BBC’s report picks up on some very relevant points:

Professor Cary Cooper, an expert in psychology from Lancaster University who helped draw up the recommendations, said: “You cannot underestimate the importance of saying well done to staff, but so often it does not happen.  Managers will tell you when you are doing something wrong, but not when you are doing it right.”

In my experience it’s also helpful if colleagues (same grade or junior, it doesn’t matter) give you good feedback  It’s also a good idea if when you hear good news about a colleague, you drop by and say “well done” to them.  It really can make a difference.

…A recent survey by the Chartered Institute of Personnel and Development which revealed a quarter of UK workers describe their mental health as moderate or poor, yet nearly all continued to work regularly.

The NICE report said with the right environment work can even be a force for good as it can offer stability, purpose, friendship and distraction.

The right work environment also offers support for its employees.  Right now I can think of one employer in particular who is failing catastrophically to offer support to its staff.  The breach of an employee’s private medical details mentioned earlier has also happened again.  This time a different employee has been exposed as being off with work-related stress.

But a spokesman for the Confederation of British Industry said: “The mental health of staff is something firms have been making a priority.  “More and more schemes have been set up to support staff in recent years.”

Schemes are like codes of conduct – fine sounding words but meaningless unless actually signed up and adhered to.  Too often when the brown stuff hits the air circulation device employers think not of how to support that employee and get them back contributing positively but of their own short termism; the scheme goes out of the window and the employee is almost driven to being signed off with stress and never returning.

That is destructive and, frankly, typical of some of the bad management I have seen.

I know because I’ve seen it.

Confidentiality Betrayed – Unprofessional? Illegal?

Context:

It’s been an interesting day for a number of reasons I won’t go into here.  Those who know me will tell you that I’m no fan of the “I don’t like this, I’m going to strike!” mentality that plagued Britain during the 1970s and early 80s.  Equally I loathe bad management in all its manifestations.  So I’m kind of a sensible compromise middle way sort of guy in the workplace.

Situation:

Someone I know is having a rough time of it at work. It happens to most of us in one form or another and I’ve seen people struggling with stress, relying on alcohol to get them through or other symptoms of heading for a rough time.  They get signed off work, the doctor saying “I am signing you off with work related stress.  You are not to do anything related to work for at least two weeks.  Come back and see me and I will reassess you.”

How does the workplace respond to this news with requisite medical note?  By asking this person to work on some other stuff.  When I heard this I was not at all impressed.  Very poor management indeed.  Very unprofessional and in the words of the GP who I spoke with about such conduct “inappropriate for them to do that.”

Today this person receives a letter (I thought there was a strike on) which asks a number of questions with a view to seeing an occupational health specialist.  The wording of the letter isn’t particularly friendly; these things never really are.  However, the accompanying paperwork clearly identifies by name one of this person’s colleagues as also being off work with work related stress.  It has been cut from documentation sent to this other colleague and pasted into this document without being checked and revised.

Er, isn’t that

  1. A breach of trust and between the employer and this other employee
  2. A breach of the other employee’s privacy
  3. A breach of the Data Protection Act principles
    and
  4. Totally unprofessional

My gut reaction is that there’s potential for legal action against this employer by the other employee and maybe the ICO (scratch that last thought after the ICO’s pathetic handling of the Phorm issue).

Thoughts, comments and feedback welcome.

“Tesco boss raps school standards” – BBC

The BBC reports comments made by Sir Terry Leahy, Chief Executive of Tesco at the Institute of Grocery Distribution’s annual conference in which he says

“As the largest private employer in the country, we depend on high standards in our schools,”

“Sadly, despite all the money that has been spent, standards are still woefully low in too many schools,”

“Employers like us, and I suspect many of you, are often left to pick up the pieces.

“From my perspective there are too many agencies and bodies, often issuing reams of instructions to teachers, who then get distracted from the task at hand: teaching children.”

I hope that Sir Terry isn’t trying to blame the appalling treatment my partner received at a branch of Tesco (which, by the way means that we will never again shop at a Tesco store) on school standards.  Poor service isn’t because of poor school standards, it’s because of poor training on your part.  It’s a Tesco uniform that person was wearing.  It was Tesco who approved their presence on the shop floor.

Sir Terry’s final point is quite right and one I see first hand almost every day.  Some schools and local authorities have an obsession with paperwork, external consultants, change for the sake of change and half baked fad of the week initiatives rather than concentrating on getting the basics right.

What I have seen is that teachers aren’t just distracted from the task of teaching children, they are railroaded into half witted schemes by incompetent management who care nothing for the school or the students.  Instead of managing the students and their problems, management are concerned only with achieving exam results with as little provision as possible.  Teachers’ morale plummets further as a result, the troublemaking elements in the school (from management and students) pick up on that and then people wonder why standards are seen as being low?

Perhaps Sir Terry could use some of his influence to get Ed Balls and Gordon Brown to get in touch with me and arrange a session where each of them is left in a real classroom with some real year 10 or year 11 students.  As a former Chancellor of the Exchequer I’m sure Mr Brown is ideally qualified to teach a year 11 maths class.  In fact I know just the class for him.  While Mr Brown is teaching the year 11s, I’m sure there are a number of teachers who wish to challenge Mr Balls on his views and policies.

What about it Gordon?

Bozeman Montana Backs Down From Demanding Facebook IDs

Most employers now do some internet research to learn more about current and potential staff, ostensibly to help determine that the well turned out person who interviewed well and looks the part isn’t merely putting on a professional mask.  Some would see that as cyberstalking.  After all, an employer should surely employ staff on the basis of what they do professionally, not judge them on which football team they support (I don’t), which celebrity actor or actress they fancy (Bonnie Langford), who their friends are on Facebook (I don’t do Facebook) and who they follow on Twitter.

That’s a valid topic for discussion.  Especially in the city of Bozeman, Montana which was recently discovered to have gone further than that and asked all potential employees:

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