On Friday night I listened to a radio discussion about the foul up that is Heathrow Terminal 5’s opening. One chap was repeatedly harping on about computers. It’s a cop out to blame “the system”. There are people behind systems: People who designed them, implemented them, tested them, trained on them, monitor them and use them. There are also people who sign the systems off as correctly specified and fit for purpose and correctly implemented.
I’ve orchestrated two complete office relocations. Each one took much careful planning and I was very visible to all sections of the companies concerned. If there were any foul ups, it was my backside that was going to get kicked. It was my professional reputation that was going to take a beating. Both moves happened successfully. Zero downtime and no interruptions to customer service.
I’ll say that again because I’m rather proud of it: Zero downtime and no interruptions to customer service.
The businesses performed seamlessly. No problems at all. Phones, computers, alarm systems, everything worked as it should.
Continue reading The Terminal 5 Cock Up