Phorm bedpal Virgin Media announced its latest set of financial results today. They were not good, reports IT Pro:
Today the company said that it had slashed almost £55 million off its revenues as the result of a failed spectrum bid, while it had also seen a slowdown in the number of new subscribers signing up to its services.
Writing off this money pushed the firm into a quarterly operating loss of £50.2 million, compared against the £17.8 million loss announced for the same period last year. Net losses in total at the firm amounted to £241.4 million.
Job cuts were expected, and Virgin Media announced plans to cut jobs to the tune of 2,200.
I have written extensively about Virgin Media here. Why I fired them, why they are confused about what they are as a company and why the remaining Virgin brands Richard Branson worked so hard to set up are now all associated with failure.
As a Telewest customer I was happy with their offerings both at home and at work. Once the merger with NTL and rebranding as Virgin Media happened, it all went pear shaped. Virgin Media’s decision to become involved with Phorm confirmed to me their untrustworthiness and obsession with monetising everything they could.
Their decision to outsource their helpdesk won’t have been well received by customers. I’ve written about call centres and customer service (I have implemented call centres and answering systems so I do have some knowledge of this area) and the quality of support I received was not as good as it could and should have been. Mentioning Linux to the helpdesk operatives invariably got me put on hold for times in excess of twenty minutes. What was going on while I was on hold I can’t even begin to guess at.
Their decision to get into bed with Phorm and the correspondence I had with Virgin Media in the aftermath of that nailed my decision to fire them completely. Watch the Phorm Open Meeting videos, read the links on that page, especially the way Phorm has conducted itself and my own writing here about Phorm then think if such a company is worth trusting.
If you think so then, dear reader, we are on two very different planets.
My internet activity details are not for sale to anyone. I and others feel the same way and we will continue to hammer home this message: in no way can I recommend Virgin Media to anyone.
Seems that others also feel this way and have left Virgin Media.