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Coporate Theft Update: Truth Out But Paperchase Still Refuse To Apologise

The Paperchase plagiarism issue continues to roll on.  Hidden Eloise reports that the truth about the copied image has now emerged.  But not from Paperchase.  No sign of an apology from Paperchase.  Even though they were the ones selling products using the copied image.  Isn’t selling items infringing on copyright illegal?

An apology is due from Paperchase and from its CEO Timothy Melgund.

Not only to Hidden Eloise but to the Twitter users who they have patronised and offended with their comments:

“What upsets us as a whole is that a lot of our good customers have been angered by this and there is no reason for it…

Oh really? Selling products which infringe on someone else’s copyright should be ignored then?

“We take all reasonable precautions when we purchase our designs from companies or individuals, because, to be blunt, we want to make sure they are entitled to sell it.”

Well Timbo, your precautions seem to have fallen short in this case. Begs the question are there other cases where your precautions have fallen short? Will you be reviewing your procdures and publishing the results of your review?

“I am sure it can be beneficial but if you get an untruth (on it) it can be very dangerous,” he said.

Where’s the untruth here Mr Melgund?  Paperchase sold goods infringing a designer’s copyright.  Regardless of the supply chain here it is the Paperchase brand that has been damaged by the story and your subsequent reaction.

I’m sorry if you were surprised and shocked by the response that this story got.  You really shouldn’t have been.  It’s called Vox Populi.  Corporations ripping off the smaller one person enterprises will always generate a strong reaction.

Instead of dealing with the issue sensibly and politely, taking ownership of the issue and investigating it sensibly, Paperchase ignored it then corporately crapped itself and panicked when the issue came to a larger audience.  The result was a snotty (and expanding) statement on the Paperchase website, a hastily created Twitter account, comments made to newspapers which are now shown to be poor attempts at spin and a complete refusal to acknowledge their part in this story.

This whole issue could and should have been resolved by Paperchase taking ownership of the issue when Hidden Eloise originally contacted them.  Paperchase should have been honest, polite and worked with Hidden Eloise. They didn’t.  What could have been an example of how to enhance one’s brand and reputation when something wrong has happened has turned into a classic example of how to damage one’s brand and reputation in a few easy steps.

I’ll say it again clearly:

An apology is due from Paperchase and from its CEO Timothy Melgund.

Hidden Eloise reminds Paperchase of a few relevant facts, which I repost here.  If Mr Melgund and Paperchase have any honour and decency they will apologise in full to Hidden Eloise.  And I mean a proper apology which wholly accepts their part in this, not some bulldust spin statement which tries to blame others.

Come on Paperchase, do the decent thing.

“But I would hope you also regret, Paperchase, saying this to an international newspaper:

“If we had been plagiarising, I completely understand why we would have received so many emails and Twitter posts concerning our business but we haven’t”

And this:

…raised serious concerns about the “powers, and there in the danger of Twitter”.

“I am sure it can be beneficial but if you get an untruth (on it) it can be very dangerous,” he said

So: Paperchase was selling plagiarised items….. Check!

I informed them back in November…..Check!

Paperchase continued selling the items even after my mail…..Check!”

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