Eventually (12 minutes, better than BT, Virgin Media, HP and Dell in my considerable experience) I got through to an operative who was apologetic that correct procedure had not been followed. Surely when something says “Private & Confidential” that means there is personal information inside and the letter needs to be handled with due care and attention? When the sender has paid for a signature from the recipient surely the post person should ensure that obligation is fulfilled and obtain the signature?
View From Planet Jamie
It's Not About Tinfoil Hats