The ideal minimum service level documents should help you draw up a wish list for a basic level of service. Some will be practical and realistic, others will be neither. If you have pages and pages of notes from this exercise try and distil them into something more manageable. This body of work is your bedrock. From this you will be able to work with an IT services company to develop a DR [...]
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In part 1 I looked at the basics you need in place before any DR plan can be put together, tested and approved. So we have our IT provision in place. It is well documented. Backups are regular, tested and stored securely, ideally off-site. Original media and license documents are stored securely off-site. Now we can [...] For those organisations that have an out of date DR plan or don’t have one at all, the idea of looking at DR may be one which is scary. This set of posts should help to calm any nerves, clear up any confusion and suggest a way forward. I’ll take a general look at some DR basics based on my experiences and [...] [Hold music. Which sounds like it's being played on a Stylophone by someone with extreme delerium tremens after a very heavy night on Stella Artois and Vodka Red Bulls.] [And it's looped, repeating itself after 15 [...] With my professional hat on, if I am faced with a request to make changes to any kind of service I will contact the customer personally and confirm their wishes. I will not try and read between the lines of their request and make a change which I think will better suit them. With my professional hat on I am the service provider, the solution provider. I am not the customer and I should not claim to know their needs. That is [...] Not everyone likes to use a company’s website to deal with issues. Not everyone has internet access. Some people want to get their issue logged by a person. Some people need to actually talk to a person (as I did this morning). When a customer calls an organisation they don’t want to be bored senseless with waffle about that company’s website – they want to talk to [...] |
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